PolicyShipping & returns
How orders travel, and what happens if something is wrong
Written to be read once and understood. Placeholder timings are marked and will be confirmed before launch.
01
Print to order
Every garment is printed after the order is placed. Production takes roughly 2–4 business days before the parcel is handed to the carrier. Multi-item orders may ship in more than one parcel. (Placeholder — confirm with fulfilment partner.)
02
Transit
Domestic orders typically arrive 3–6 business days after production. International orders vary by destination, usually 7–20 business days. Tracking is emailed as soon as the label is created.
03
Rates
Shipping is calculated at checkout from the destination and parcel weight. Duties and import taxes on international orders are the responsibility of the recipient. (Placeholder — publish final rate table.)
04
Returns
Unworn, unwashed items can be returned within 30 days of delivery. Start a return through the contact page with your order number. Return shipping is the buyer's responsibility unless the item is defective.
05
Defects and errors
Misprints, flawed garments, and incorrect items are replaced at no cost. Send a photograph within 30 days of delivery and we will reprint or refund — no return shipment required.
06
Exchanges and sizing
Because garments are made to order, direct exchanges are handled as a return plus a new order. Check the sizing notes before ordering if you are between sizes.
07
Lost and delayed parcels
If tracking has not moved for seven business days, contact us and we will open a claim with the carrier. Claims must be raised within 30 days of the ship date.
08
Address accuracy
We ship to the address given at checkout. Parcels returned as undeliverable due to an incorrect address can be reshipped once postage is covered.
Need a return started?
Email the order number and, for a defect, one clear photograph of the garment. Returns are confirmed by reply before anything is shipped back.
Contact the archive